Payment Policy

No payment gateway is integrated on stayledger.io at this time. Descriptions of future online payment would require a separate policy update.

Payment obligations arise from StayLedger PMS subscription plans and optional add-ons confirmed in your commercial documents. Standard plan names and limits appear on the Pricing page and Pricing Policy.

Standard list prices are shown in Vietnamese Dong (VND) on the marketing site. Other currencies, if offered, will be stated in the quote or contract.

Standard plans support monthly or annual billing as published on the Pricing page. Custom billing cycles apply only where separately agreed.

Accepted methods are stated on the invoice or contract (commonly bank transfer). Card or gateway payments are only used if separately contracted — not through this website today.

Amounts become due according to the invoice due date or payment schedule in your agreement.

After funds clear, we confirm activation or continuation of service through support or sales channels.

Electronic or VAT invoices are issued according to the operating entity’s finance process and applicable regulations. VAT may apply under applicable rules and is confirmed in the commercial agreement — see Pricing Policy.

Bank fees charged by your bank are typically your responsibility unless the contract says otherwise.

Renewal invoices follow your agreement. This website does not auto-renew by charging a saved card.

If payment fails or is late, we may send reminders and apply suspension terms stated in your agreement.

Any grace period before suspension is defined in the customer agreement.

1. Non-payment may lead to service restriction or suspension under the contract.
2. Service is restored after confirmed payment and any reactivation steps agreed with support.

Plan changes are handled by sales or support. Any partial-period billing for incomplete periods follows the commercial agreement.

For billing discrepancies, email [email protected] with invoice/property references.

Contact [email protected] for billing questions.