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Front desk operations

Bookings

Full lifecycle: create, modify, check-in/out, room changes, and no-show handling.

Guest profiles

Profiles, stay history, notes, and contact details for repeat guests.

Check-in & guest folio

Room assignment, guest verification, and folio opened in one front-desk flow.

Room & housekeeping operations

Inventory

Rooms, room types, rate plans, and availability calendar.

Housekeeping

Task lists, room matrix, priorities, and status sync with front desk.

Maintenance

Tickets linked to rooms with status tracking for engineering staff.

Finance & reporting

Payments

Payments, invoices, folio charges, and reconciliation workflows.

Reports

Revenue, occupancy, and operational summaries for managers.

Control & security

RBAC & audit

Role-based permissions per property and audit trail for critical actions.

Data protection & access controls

Multi-tenant isolation, encrypted backups, and protected guest documents.

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